ChatGPT-powered chatbot builder from your docs
Chatbase lets you upload documents and create an embeddable ChatGPT-powered chatbot in minutes. It is great for a quick doc-trained Q&A bot, but it answers in the chat box and stops there — with limited multilingual support, no user guidance, and no EU hosting focus.
Chatbase makes it quick to upload documents and get a ChatGPT-style chatbot embedded on your site, so people searching for a Chatbase alternative are usually bumping into one of its edges: it answers inside the chat box and stops there, and EU data residency is not its focus. For a US-only docs Q&A bot that is fine. For a business that needs to guide users and satisfy European privacy expectations, those gaps matter.
The GDPR question comes up a lot. Companin is EU-hosted and GDPR-compliant by design — customer data stays in Europe — which is a cleaner story to tell customers and data-protection officers than a tool that processes data outside the EU by default. If “Chatbase GDPR” is the search that brought you here, that difference is likely the reason.
Beyond hosting, Companin does more with each conversation. It does not just answer from your documents; it guides users to the right feature, answers in 14 languages with automatic per-user switching, and hands the conversation to your team when a question needs a person. Chatbase is the faster route to a simple doc-trained bot; Companin is the better fit when you need guidance, multilingual reach, and European compliance built in.
Multilingual, auto-switching
Replies in 14 languages and switches to each user’s automatically — included on every plan
Onboards & guides users, not just FAQs
Understands free-text questions and walks users through setup and the features they need
Knowledge base (docs, help center, Q&A)
Ingest docs, crawl your help center, and add curated Q&A pairs so answers stay grounded in your product
One-line, no-code install
Add it to your app or site with a single script tag — no developer required
Brand customization
Match the assistant to your product’s colours, copy, and tone
Human handoff to your team
Hands the conversation to your CS or support team when a question needs a person
EU-hosted & GDPR by design
Customer data stays in Europe; GDPR-compliant out of the box
Conversation & friction analytics
See what users ask, which answers land, and where they get stuck before activating
Free tier
Get started without a credit card
REST API for builders
Full REST API for SaaS and platform teams that want to build on top
| Feature | Companin | Chatbase |
|---|---|---|
| Multilingual, auto-switchingReplies in 14 languages and switches to each user’s automatically — included on every plan | Yes | Yes |
| Onboards & guides users, not just FAQsUnderstands free-text questions and walks users through setup and the features they need | Yes | No |
| Knowledge base (docs, help center, Q&A)Ingest docs, crawl your help center, and add curated Q&A pairs so answers stay grounded in your product | Yes | Yes |
| One-line, no-code installAdd it to your app or site with a single script tag — no developer required | Yes | Yes |
| Brand customizationMatch the assistant to your product’s colours, copy, and tone | Yes | Partial |
| Human handoff to your teamHands the conversation to your CS or support team when a question needs a person | Yes | Partial |
| EU-hosted & GDPR by designCustomer data stays in Europe; GDPR-compliant out of the box | Yes | No |
| Conversation & friction analyticsSee what users ask, which answers land, and where they get stuck before activating | Yes | Partial |
| Free tierGet started without a credit card | Yes | Yes |
| REST API for buildersFull REST API for SaaS and platform teams that want to build on top | Yes | Partial |
Both tools have a free tier and then scale by usage. Chatbase prices around message credits and the number of chatbots/agents, with more capable models on higher tiers. Companin also prices by conversation volume but includes all 14 languages, user guidance, human handoff, and EU hosting on every plan rather than treating them as upgrades. So while headline entry prices are comparable, Companin bundles more of what a customer-facing, multilingual, EU-based site actually needs.
Chatbase is a fast way to get a doc-trained chatbot on a site. Companin goes further — guiding users, answering in their language, and handing off to your team when needed.
Feature data is based on publicly available information and may not reflect recent product updates. Verify details with each vendor before purchasing.
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