Companin is one multilingual customer success platform that adapts to whatever your SaaS needs — onboarding users, answering product questions, driving adoption, or deflecting tickets. Add it with one line of code and it works across every scenario below, in 10 languages.
Get new users to value faster.
Companin guides new users through setup, answers feature questions, and surfaces the right help at the right moment — inside your product, in their language. It remembers where each user is in their journey, so they never have to start a conversation from scratch.
Reduce time-to-activation
Resolve the setup blockers that cause new users to churn before they see value. An agent that knows your product removes friction at exactly the right moment in the user journey.
Context-aware responses per user segment
Companin can adapt its guidance to where each user is — a free-tier user sees different help than an enterprise admin.
Persistent conversation memory
Sessions persist across page reloads and revisits. A user who paused their onboarding yesterday picks up exactly where they left off — no need to re-explain their situation.
Per-step analytics to identify drop-off
Session and conversation analytics reveal which onboarding steps generate the most questions and where users abandon the flow. Use this data to improve in-app guidance proactively.
No-code install
Add the assistant to your app with a single line of code — no backend changes required.
Up to 50%
faster time-to-first-value for new users
Persistent
session memory across visits
Real-time
onboarding analytics per step
Answer visitors instantly, around the clock, in their language.
Companin answers your visitors' questions using your own documentation, FAQs, and help articles — with every answer cited to its source. It replies in each visitor's language, hands off to a human when a question needs one, and installs with a single line of code, so your team only sees the conversations that truly need them.
Instant deflection at scale
Handle thousands of simultaneous conversations without adding headcount. Companin answers repetitive questions around the clock, so your team only sees conversations that genuinely need a human.
Cited, trustworthy answers
Every response is grounded in your uploaded documentation, help articles, and curated Q&A. Users can see exactly which source an answer came from, building trust in the agent's accuracy.
Continuous improvement loop
Per-message thumbs-up/down feedback is captured and surfaced in your analytics dashboard. You can spot low-confidence answers, identify knowledge gaps, and add new content to close them.
Seamless human escalation
When a conversation exceeds the agent's confidence threshold, it flags the session for human handoff — passing along the full conversation history so the agent has context from the first message.
Branded, embeddable widget
The support widget loads with your brand colors, fonts, and tone. A single script tag is all it takes to embed it on any web page, portal, or documentation site.
60–80%
ticket deflection rate for common queries
< 2s
average response time
24/7
availability without extra staffing
Help visitors find the right answer in a large content library — in their language.
On a site with hundreds of pages, articles, or policies, visitors get lost. Companin turns your whole content library into a conversation: visitors ask in plain words and it takes them to the exact article, page, or answer — grounded in your real content, cited to its source, and in each visitor's language.
Turn search into a conversation
Instead of scrolling through menus and search results, visitors describe what they need and Companin points them straight to the right article or page.
Answers grounded in your content
Companin draws only from your own pages, docs, and Q&A, and cites the source — so answers stay accurate and on-brand, never made up.
Stays current automatically
When you update a page or document, Companin picks up the change — no manual copy-pasting to keep answers fresh.
See what visitors can't find
The analytics dashboard surfaces the questions Companin couldn't confidently answer, giving you a prioritised list of what to document or clarify next.
Every source, one place to ask
Pull in pages, files, and curated Q&A so visitors get one simple place to ask — no matter where the original information lives.
< 3s
to surface the right answer from your content
10
languages, auto-matched to each visitor
1 line
of code to install
Qualify visitors and book meetings while you sleep.
Companin answers prospect questions about pricing, integrations, security, and fit — in their language — then captures contact details and hands qualified leads to your sales team with the full conversation attached. High-intent visitors get immediate, knowledgeable responses at any hour, and your team picks up warm leads with the complete context.
Engage high-intent visitors immediately
Respond to pricing page and demo page visitors the moment they arrive — before they leave to evaluate a competitor. An instant, informed response dramatically increases the chance of converting a visitor into a lead.
Qualify leads through natural conversation
The agent asks clarifying questions — company size, use case, timeline — and collects structured details through dialogue. No forms, no friction. Qualified leads are captured with those details already gathered.
Hand off warm leads with full context
When a conversation reaches a qualification threshold, it is handed to your sales team with the full transcript in the dashboard. Your rep knows exactly what the prospect asked, what they were told, and what objections came up.
Test what converts best
Try different greetings, tones, and questions, and let the analytics show which version books more meetings.
Works around the clock across time zones
International prospects and late-night researchers get the same quality response as a weekday morning visitor. Every interaction is logged, so nothing falls through the cracks when your team comes online.
3×
more leads captured vs. static contact forms
100%
of conversations logged with full context
24/7
coverage across all time zones
Guide shoppers to the right product and answer their questions in their language.
Companin guides shoppers to the right product, answers sizing and compatibility questions, and explains your return policy — grounded in your catalog and policy pages. It replies in each shopper's language and installs with one line of code, giving every visitor the help of an in-store expert, at any hour.
Reduce cart abandonment
Answer sizing, compatibility, and pricing objections in real time — at the exact moment a shopper is deciding whether to buy. Removing uncertainty at checkout directly increases conversion.
Guide shoppers to the right product
By asking about a shopper's needs and drawing on your catalog, Companin points them to relevant products and answers compatibility and sizing questions.
Up-to-date catalog knowledge
Ingest your product and policy pages by URL or file upload, and re-sync whenever your catalog changes — so answers reflect your current products and policies without manual copy-pasting.
Multi-language support out of the box
Serve international customers in their own language. The agent adapts to the visitor's locale, keeping tone and product terminology accurate across markets.
Actionable analytics on buyer questions
The dashboard shows which products generate the most questions and which queries go unanswered. Use that signal to improve your product descriptions and marketing copy.
Up to 30%
increase in conversion for assisted shoppers
< 1s
product question response time
10
languages, auto-matched to each visitor
Add Companin to your product with one line of code and start onboarding and supporting users — in their language — around the clock.