Roadmap

Track what percentage of conversations the AI resolved without human escalation, and translate that directly into estimated cost savings. The one number that answers 'is this worth it?'

Every Monday, org owners receive a summary of sessions, deflection rate, estimated cost savings, top unanswered questions, and CSAT — designed to be read in two minutes and forwarded to anyone who needs to see it.

Interaction buttons now route directly to the AI agent by default — no scripted text required. Click a button, get an AI response. Scripted replies remain available as an explicit opt-in, and the admin UI makes it obvious which mode each button is in.

Connect your Shopify or WooCommerce store and the assistant automatically knows your products — names, prices, variants, stock, and images — kept in sync as your catalog changes. The foundation for product answers, recommendations, and shopping guidance.

The assistant suggests specific products in the conversation — as rich cards with image, price, and a buy button — based on what the visitor describes they need. Your "guides visitors to the right product" positioning, made literal.

The assistant answers the cross-border shopper's biggest pre-purchase question — shipping cost, delivery time, customs and duties — for their specific country, in their language. The question every international shopper has and almost no widget answers well.

Open the widget automatically based on what the visitor is doing — time on page, scroll depth, exit intent, or the specific page they're on. Turn a passive widget into a conversion tool that reaches out at the right moment.

Connect your Shopify store and let the assistant answer order-status questions directly — tracking, fulfillment, and delivery estimates — by looking up the order securely, in the visitor's language. The single most common e-commerce support question, handled without a human.

Tickets, alerts, and AI replies in the chat tool your team already lives in. Stop bouncing between email, dashboard, and inbox.

Your agent answers wherever your customers ask — embedded widget, support email, Slack workspace, or wherever you connect it next.

Let your agent *do* things, not just retrieve information. Look up an order, book a meeting, file a Jira ticket, refund a purchase — wired to your real systems.

Conversations follow customers across devices and sessions with secure server-side storage. Start on mobile, continue on desktop. Clear browser data, conversation survives. True persistence for seamless customer journeys.

Future plugin system will enable third-party extensions via lifecycle hooks, custom renderers, and action handlers. Build sentiment analysis, CRM integrations, custom moderation—all without modifying core code. Sandboxed for security and stability.

Comprehensive observability keeps your widget reliable. Error tracking captures exceptions with full context. Performance monitoring tracks TTFB, FCP, and render times. Health checks enable uptime monitoring. Alerting rules notify on-call engineers. Status page keeps customers informed.

Expose optional reasoning summaries in the main widget so users can understand how an answer was constructed without exposing unsafe raw chain-of-thought.

Render cited links and source URLs as compact preview cards so users can understand the destination before clicking.

Transform conversations from plain text into rich,engaging experiences. Display image carousels, embed videos, show interactive buttons, collect structured data through inline forms, and cite sources with beautiful cards—all without leaving the chat.