Everything Companin does for your website — from answering visitors in their own language to guiding them to the right page, product, or listing. Each feature explains what it does and why it matters to your visitors.
29 articles
A practical 2026 guide to adding a multilingual chatbot to your website — why it matters, what to look for, and how to go live in minutes with answers in 10 languages.
Read articleWhat makes a chatbot GDPR-compliant, why EU data residency matters, and how to choose a website assistant that keeps visitor data in Europe — explained for non-lawyers.
Read articleA practical playbook for cutting your support ticket volume with an AI chat widget — what to automate, how to keep answers accurate, and how to measure the drop.
Read articleWhat to look for in an AI chatbot for international and cross-border e-commerce — multilingual selling, product guidance, GDPR, and a one-line install that works with any store.
Read articleAuthentication verifies identities and controls access to the platform, covering user logins, API credentials, token rotation, and revocation to keep customer data secure.
Read articleHow the responder assembles context, retrieves knowledge, builds prompts, runs safety checks, and returns fast, cited answers — the end-to-end flow behind every customer interaction.
Read articleHow the embeddable chat widget is styled, sandboxed, previewed, and securely configured so it fits customer sites while remaining safe and performant.
Read articleLayered defenses — rate limits, CSP, and circuit breakers — that protect the platform from abuse, control costs, and keep service reliable for all customers.
Read articleEnd-to-end observability: trace IDs, token/cost accounting, per-org dashboards and alerts to understand usage, cost spikes, and ROI of AI features.
Read articleOperational visibility into ingestion status, per-source stages, reprocess controls, and live logs so content teams can keep the knowledge base accurate without engineering help.
Read articleEach account gets its own private, branded space — your visitors' conversations and data stay fully isolated from every other customer's.
Read articleProcesses and tooling to keep locale files complete, block deploys when critical translations are missing, and auto-generate per-locale sitemaps for better search visibility.
Read articleProcesses for export and deletion requests, soft-deletes with recovery windows, background job processing, and audit trails to meet GDPR/CCPA needs.
Read articleSecure machine-to-machine integrations: client credentials, scopes, hashed secrets, rotation, per-integration quotas and audit trails.
Read articleInvitations, role assignments, audit logs, and safeguards to prevent lockouts — a full membership lifecycle tailored for enterprise teams.
Read articleIn-product feedback controls (thumbs, stars, comments) that surface signals to analytics and alerting so you can iterate on agent quality quickly.
Read articleThe multi-stage ingestion pipeline (fetch, extract, chunk, embed, index) with partial reprocess controls, versioning, and sensitive-content handling.
Read articleSet your assistant's tone, what it should and shouldn't answer, and which content it draws on — then test changes safely before they reach visitors.
Read articleGet an email the moment a visitor asks for a human, the moment your AI hits a question it can't answer, and a Monday digest that summarises the week — so nothing slow-rots in a dashboard nobody opened.
Read articleTickets, alerts, and AI replies in the chat tool your team already lives in. Stop bouncing between email, dashboard, and inbox.
Read articleOpen the widget automatically based on what the visitor is doing — time on page, scroll depth, exit intent, or the specific page they're on. Turn a passive widget into a conversion tool that reaches out at the right moment.
Read articleConnect your Shopify store and let the assistant answer order-status questions directly — tracking, fulfillment, and delivery estimates — by looking up the order securely, in the visitor's language. The single most common e-commerce support question, handled without a human.
Read articleConnect your Shopify or WooCommerce store and the assistant automatically knows your products — names, prices, variants, stock, and images — kept in sync as your catalog changes. The foundation for product answers, recommendations, and shopping guidance.
Read articleThe assistant suggests specific products in the conversation — as rich cards with image, price, and a buy button — based on what the visitor describes they need. Your "guides visitors to the right product" positioning, made literal.
Read articleThe assistant answers the cross-border shopper's biggest pre-purchase question — shipping cost, delivery time, customs and duties — for their specific country, in their language. The question every international shopper has and almost no widget answers well.
Read articleTurn the same content your AI uses into a public, searchable docs site — same source, two surfaces. SEO-friendly pages that deflect tickets before they're ever filed.
Read articleYour agent answers wherever your customers ask — embedded widget, support email, Slack workspace, or wherever you connect it next.
Read articleOne-click data exports, deletion requests, and audit logs to handle GDPR, CCPA, and SOC 2 obligations without writing a custom script.
Read articleLet your agent *do* things, not just retrieve information. Look up an order, book a meeting, file a Jira ticket, refund a purchase — wired to your real systems.
Read articleYour customers' data stays in Europe. Companin is GDPR-compliant by design — with the export, audit, and access controls larger teams need built in.