Established live chat platform for sales and support
LiveChat is a long-established, polished live chat platform for sales and support teams, with a separate AI add-on and KnowledgeBase product. It is reliable and agent-focused, but it is priced per seat with no free plan, and its strength is human-staffed chat rather than automatically guiding users in their own language.
LiveChat is one of the most established names in live chat — polished, dependable, and built around human agents handling conversations in real time, with AI and KnowledgeBase available as separate products. Teams looking for a LiveChat alternative are often reacting to two things: it is priced per agent with no free plan, and it assumes someone is staffing the chat to answer.
Companin flips that model. Instead of routing every conversation to a person, it answers users automatically from your own content and guides them to the right feature — in 14 languages, switching to each user’s automatically. A human handoff is there for when a question genuinely needs one, but the default is instant self-service rather than a staffed queue.
That changes the economics and the coverage. Companin is free to start and priced by conversation volume rather than per seat, and it answers around the clock without anyone online. LiveChat remains a great fit for sales and support teams that want human-led chat as the core experience; Companin is the better fit when you want most questions resolved automatically, multilingually, and at a lower, usage-based cost.
Multilingual, auto-switching
Replies in 14 languages and switches to each user’s automatically — included on every plan
Onboards & guides users, not just FAQs
Understands free-text questions and walks users through setup and the features they need
Knowledge base (docs, help center, Q&A)
Ingest docs, crawl your help center, and add curated Q&A pairs so answers stay grounded in your product
One-line, no-code install
Add it to your app or site with a single script tag — no developer required
Brand customization
Match the assistant to your product’s colours, copy, and tone
Human handoff to your team
Hands the conversation to your CS or support team when a question needs a person
EU-hosted & GDPR by design
Customer data stays in Europe; GDPR-compliant out of the box
Conversation & friction analytics
See what users ask, which answers land, and where they get stuck before activating
Free tier
Get started without a credit card
REST API for builders
Full REST API for SaaS and platform teams that want to build on top
| Feature | Companin | LiveChat |
|---|---|---|
| Multilingual, auto-switchingReplies in 14 languages and switches to each user’s automatically — included on every plan | Yes | Partial |
| Onboards & guides users, not just FAQsUnderstands free-text questions and walks users through setup and the features they need | Yes | Partial |
| Knowledge base (docs, help center, Q&A)Ingest docs, crawl your help center, and add curated Q&A pairs so answers stay grounded in your product | Yes | Yes |
| One-line, no-code installAdd it to your app or site with a single script tag — no developer required | Yes | Yes |
| Brand customizationMatch the assistant to your product’s colours, copy, and tone | Yes | Yes |
| Human handoff to your teamHands the conversation to your CS or support team when a question needs a person | Yes | Yes |
| EU-hosted & GDPR by designCustomer data stays in Europe; GDPR-compliant out of the box | Yes | Partial |
| Conversation & friction analyticsSee what users ask, which answers land, and where they get stuck before activating | Yes | Yes |
| Free tierGet started without a credit card | Yes | No |
| REST API for buildersFull REST API for SaaS and platform teams that want to build on top | Yes | Yes |
LiveChat prices per agent per month, billed annually for the best rate, and has no permanent free plan — its AI and KnowledgeBase capabilities are additional products on top. Companin is free to start with no credit card and prices by conversation volume rather than per seat. Because Companin resolves most questions automatically, you are not paying for a seat per person just to keep the chat staffed.
LiveChat is a polished, reliable platform for teams that want human agents handling chats. Companin is built to answer and guide users automatically — in 14 languages, free to start — so most questions are resolved before they ever need a person.
Feature data is based on publicly available information and may not reflect recent product updates. Verify details with each vendor before purchasing.
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