Create AI agents with distinct personalities tailored to specific use cases. Control tone, language, confidence thresholds, and knowledge access to deliver the perfect experience for every customer interaction.
One size doesn't fit all. A technical support agent needs a different personality than a sales agent. Our flexible configuration system lets you create multiple specialized agents, each optimized for its specific role and audience.
helpful, professional, friendly, concise, technicalThe system uses different AI prompt templates for each tone, ensuring consistency across all responses.
Default task suggestions appear when customers open the widget, guiding them to common actions. Examples:
Customers click these to auto-fill the input, reducing effort and directing conversations toward high-value interactions.
Enable "don't answer if unsure" to prioritize accuracy over coverage. When confidence is low, the AI gracefully defers: I don't see this clearly addressed in our documentation. Would you like to contact our support team? You control the confidence threshold — higher thresholds mean fewer but more accurate responses.
Exclude specific knowledge sources from each agent:
The configuration page includes a test interface where admins can ask questions and evaluate responses before deploying changes. See which knowledge chunks were used, their relevance scores, the exact prompt sent to the AI model, and the raw AI response before formatting.