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Conversation Memory — Seamless Experience Across Sessions
Never lose context. Your customers' conversations are automatically saved and restored, creating a seamless experience even across page reloads and multiple visits.
Eliminate the frustration of lost conversations and repeated questions. Our intelligent conversation memory ensures your customers can pick up exactly where they left off, whether they refresh the page, navigate your site, or return hours later.
The business impact
Every time a customer has to repeat themselves, you risk losing them. Conversation memory transforms fleeting interactions into continuous relationships. Customers appreciate not having to re-explain their situation, leading to faster resolutions, higher satisfaction scores, and increased conversion rates.
How it protects your customers
All conversations are securely stored and strictly isolated — customers only see their own chat history, never anyone else's. Sessions are intelligently managed with automatic creation, validation, and graceful expiration. No technical knowledge required from your customers; everything works automatically in the background.
Flexible retention for your needs
Conversations remain accessible for 24–48 hours by default — perfect for purchase decisions that span multiple sessions. You control retention policies through your dashboard, balancing customer convenience with your privacy commitments and storage costs.
Enterprise-grade reliability
Our multi-layer persistence strategy uses both browser storage and secure server-side backups, ensuring conversation continuity even if local data is cleared. Message ordering, deduplication, and integrity checks happen automatically, so you can focus on serving customers rather than debugging chat issues.