Turn every conversation into actionable intelligence. Simple thumbs-up/down feedback on each response helps you continuously improve your AI's performance and customer satisfaction.
Understand what's working and what needs improvement with real-time feedback collection integrated into every conversation. Your customers help you optimize AI performance without filling out surveys or interrupting their experience.
Companies that actively collect and act on feedback see 25% higher customer retention. Our one-click rating system captures sentiment at the moment of truth — right when customers receive an answer — providing the most accurate and actionable insights.
Simple, intuitive thumbs-up, neutral, and thumbs-down buttons appear with each AI response. One click is all it takes. Customers can optionally add detailed comments when they want to elaborate, but it's never required. The system remembers which responses were already rated, preventing duplicate ratings and survey fatigue.
Every piece of feedback flows into your admin dashboard with full context:
Identify patterns in negative feedback to quickly spot knowledge gaps, outdated information, or confusing answers. Track improvement over time as you refine your knowledge base and AI prompts.
Feedback collection respects customer privacy preferences. Customers who've opted out of tracking still contribute to aggregate statistics without personal identification. The system is fully accessible — keyboard navigation and screen reader support ensure everyone can provide feedback.
Feedback is saved locally if the network fails and synchronized when the connection returns, ensuring you never lose valuable customer insights.