Conversations follow customers across devices and sessions with secure server-side storage. Start on mobile, continue on desktop. Clear browser data, conversation survives. True persistence for seamless customer journeys.
Modern customers use multiple devices and clear browser data regularly. Basic browser storage isn't enough. Our extended persistence system stores conversation history server-side, enabling customers to resume seamlessly across devices, after extended absences, or even after aggressive browser data cleaning.
A customer researches products on their phone during their commute, continues from their laptop at work, then completes the purchase from their tablet at home. With long-term persistence, the AI remembers all previous interactions across all devices. No re-explaining requirements, no starting over, no frustration.
The system generates a long-lived visitor token (stored in a secure, HttpOnly, SameSite cookie) that identifies customers across sessions and devices. This token is:
When customers log in from a new device, their visitor token is retrieved from the backend and established locally. Conversations sync with conflict resolution — if messages were sent from multiple devices offline, last-write-wins merges changes when connectivity returns.