Never lose a customer's progress. Robust session management keeps conversations alive across page reloads, browser restarts, and site navigation—for up to 48 hours.
Imagine a customer spending 20 minutes researching products, then accidentally closing their browser tab. With session persistence, they return to find their entire conversation intact, ready to continue exactly where they left off. No frustration, no starting over, no lost sale.
Cart abandonment costs e-commerce billions annually, often because customers lose their place or have to restart their research. Session persistence dramatically reduces this friction by maintaining conversation context through:
We use a sophisticated dual-storage strategy combining browser cookies and local storage to ensure maximum persistence. If local storage is cleared, cookies preserve the session. If a customer blocks cookies, local storage maintains continuity within the same site.
Every session is cryptographically validated and strictly isolated. Customers can never access anyone else's conversations. Session tokens are automatically refreshed with each interaction, keeping active conversations alive while allowing old sessions to naturally expire. Server-side validation on every request prevents token tampering or unauthorized access.
Sessions typically remain active for 24–48 hours — long enough for research that spans multiple days, but short enough to respect privacy. You control the exact duration through your dashboard. Expired sessions are automatically cleaned up, and customers can manually clear their history anytime.
The system fully respects customer privacy choices. When customers enable "Do Not Track" or opt out of cookies, the widget gracefully falls back to memory-only mode. While conversations won't persist across page loads in this mode, core functionality continues working seamlessly.