Unanswered Questions Inbox — Close Knowledge Gaps Before They Become Complaints

Every AI support agent has a blind spot: it doesn't tell you when it fails.

When a user asks a question your knowledge base can't answer, one of two things happens. The agent confesses it doesn't know, or it makes something up. Either way, that user leaves without the answer they came for — and you have no idea it happened.

That's the problem the Unanswered Questions Inbox solves.

What it shows

The Unanswered Questions Inbox automatically captures every question your AI agent couldn't answer with confidence. When the agent's confidence score falls below your configured threshold, the question gets logged and surfaced in a clean, prioritized list.

Each entry shows:

• The exact question the user asked
• How many times it's been asked across all visitors
• When it was last asked
• A one-click action to add the answer directly to your knowledge base

No digging through transcripts. No exporting CSVs. The gap is found for you.

Why this matters more than you think

Most teams discover their knowledge base is incomplete through customer complaints. The Unanswered Questions Inbox flips this. You see the gap before it becomes a complaint.

More importantly, it tells you what to prioritize. If 47 users asked "How do I cancel my subscription?" last month and the agent couldn't answer it, that's not a guess — that's a clear signal.

The one-click fix

From the inbox, you can open a question, write the answer, and add it to your knowledge base without leaving the page. The agent picks it up the next time it's indexed — typically within minutes.

This turns what was previously a quarterly documentation project into a continuous, lightweight habit. Spend 10 minutes a week in the inbox, and your agent improves measurably every week.