Authentication & Access Control
Authentication verifies identities and controls access to the platform, covering user logins, API credentials, token rotation, and revocation to keep customer data secure.
Platform Features
An index of the major platform capabilities and deep-dive documentation. Click any feature to read a detailed explanation of how it works, why it matters, and what to expect on the roadmap.
Conversations, Sessions & the Responder
How the responder assembles context, retrieves knowledge, builds prompts, runs safety checks, and returns fast, cited answers — the end-to-end flow behind every customer interaction.
Widget Embedding & Customization
How the embeddable chat widget is styled, sandboxed, previewed, and securely configured so it fits customer sites while remaining safe and performant.
Security, Rate Limiting & Content Policy
Layered defenses — rate limits, CSP, and circuit breakers — that protect the platform from abuse, control costs, and keep service reliable for all customers.
Analytics, Usage & Cost Visibility
End-to-end observability: trace IDs, token/cost accounting, per-org dashboards and alerts to understand usage, cost spikes, and ROI of AI features.
Data Sources Dashboard & Admin Controls
Operational visibility into ingestion status, per-source stages, reprocess controls, and live logs so content teams can keep the knowledge base accurate without engineering help.
Organizations & Multi-Tenancy
How tenant isolation, per-org branding, and scoped configuration keep customer data private while enabling per-customer features and limits.
Localization, Sitemaps & SEO
Processes and tooling to keep locale files complete, block deploys when critical translations are missing, and auto-generate per-locale sitemaps for better search visibility.
Data Safety, Deletion & Compliance
Processes for export and deletion requests, soft-deletes with recovery windows, background job processing, and audit trails to meet GDPR/CCPA needs.
OAuth & Machine Clients
Secure machine-to-machine integrations: client credentials, scopes, hashed secrets, rotation, per-integration quotas and audit trails.
Memberships & Roles
Invitations, role assignments, audit logs, and safeguards to prevent lockouts — a full membership lifecycle tailored for enterprise teams.
Feedback: Thumbs Up, Ratings & Comments
In-product feedback controls (thumbs, stars, comments) that surface signals to analytics and alerting so you can iterate on assistant quality quickly.
Knowledge Ingestion & Indexing
The multi-stage ingestion pipeline (fetch, extract, chunk, embed, index) with partial reprocess controls, versioning, and sensitive-content handling.
Assistants & Behavior Configuration
Definition and safe rollout of assistant behaviors: instructions, knowledge scope, canary rollouts, versioning, and audit trails for safe iteration.