Roadmap

Turn the same content your AI uses into a public, searchable docs site — same source, two surfaces. SEO-friendly pages that deflect tickets before they're ever filed.

When the assistant can't help, it immediately presents a clear path to someone who can — email form, custom URL, or contact details. Configurable trigger phrases and confidence-based escalation included.

Track every step from widget open to resolved conversation. Identify whether drop-off happens at first message, mid-conversation, or at resolution — and use that to fix the right problem.

Aggregate message feedback into a weekly CSAT trend line, identify your lowest-rated responses, and track whether knowledge base updates are actually improving satisfaction over time.

See the last indexed timestamp for every knowledge source, get staleness warnings, check index coverage, and trigger a fresh re-ingest in one click. No more confidently wrong answers from stale documentation.

Every question your AI couldn't answer is automatically logged and prioritized. See what users asked, how often, and fix the gap in one click — without digging through transcripts.

Paste your GA4 Measurement ID into Settings → Google Analytics. The widget forwards every interaction to your existing property, with the assistant ID attached for filtering.

We're building dedicated use case pages to help you target specific audiences, rank for high-intent searches, and turn more visitors into customers.

We're creating a comprehensive FAQ page to answer common questions, improve SEO visibility, and make it easier for users to get started.

We're building dedicated feature pages to better showcase capabilities, improve SEO rankings, and help users quickly understand what makes the product powerful.

Track what percentage of conversations the AI resolved without human escalation, and translate that directly into estimated cost savings. The one number that answers 'is this worth it?'

Every Monday, org owners receive a summary of sessions, deflection rate, estimated cost savings, top unanswered questions, and CSAT — designed to be read in two minutes and forwarded to anyone who needs to see it.

Generate a link-based, read-only report showing deflection rate, estimated cost savings, and CSAT trend over any date range. No login required. Designed to be sent to a manager or stakeholder before a renewal conversation.

Get an email the moment a visitor asks for a human, the moment your AI hits a question it can't answer, and a Monday digest that summarises the week — so nothing slow-rots in a dashboard nobody opened.

Tickets, alerts, and AI replies in the chat tool your team already lives in. Stop bouncing between email, dashboard, and inbox.

Your assistant answers wherever your customers ask — embedded widget, support email, Slack workspace, or wherever you connect it next.

Let your assistant *do* things, not just retrieve information. Look up an order, book a meeting, file a Jira ticket, refund a purchase — wired to your real systems.

Conversations follow customers across devices and sessions with secure server-side storage. Start on mobile, continue on desktop. Clear browser data, conversation survives. True persistence for seamless customer journeys.

Future plugin system will enable third-party extensions via lifecycle hooks, custom renderers, and action handlers. Build sentiment analysis, CRM integrations, custom moderation—all without modifying core code. Sandboxed for security and stability.

Comprehensive observability keeps your widget reliable. Error tracking captures exceptions with full context. Performance monitoring tracks TTFB, FCP, and render times. Health checks enable uptime monitoring. Alerting rules notify on-call engineers. Status page keeps customers informed.

Protect customers from supply chain attacks with cryptographic verification. SRI ensures widget code loaded from CDNs hasn't been tampered with. Browsers verify hashes before execution—compromised assets are refused automatically. Defense against CDN breaches and man-in-the-middle attacks.

Defense-in-depth against cross-site request forgery. Per-session tokens ensure state-changing requests originate from legitimate widget sessions, not forged by attackers. Protects even when bearer tokens are compromised. Follows synchronizer token pattern with secure randomness.

Protect against spam, bots, and automated abuse with multi-layered detection. Rate limiting stops volume attacks. Honeypots catch simple bots. Progressive CAPTCHA challenges verify humans. Machine learning detects sophisticated abuse patterns. Keep infrastructure costs low and legitimate customers happy.

Expose optional reasoning summaries in the main widget so users can understand how an answer was constructed without exposing unsafe raw chain-of-thought.

Render cited links and source URLs as compact preview cards so users can understand the destination before clicking.

We're building comparison pages to help you evaluate alternatives, understand key differences, and confidently choose the right solution.

Transform conversations from plain text into rich,engaging experiences. Display image carousels, embed videos, show interactive buttons, collect structured data through inline forms, and cite sources with beautiful cards—all without leaving the chat.